Common questions
Everything clients ask before the first order.
What is Freelance Nexus?+
Freelance Nexus is a transcription studio offering human-reviewed transcription, translation, and recording support for creators, researchers, professionals, and teams.
Do you use AI or humans?+
We prioritize human judgment. Where helpful, automated drafts may assist speed—but every delivered transcript is reviewed for clarity, speakers, terminology, and usability.
How accurate are your transcripts?+
We target 99%+ accuracy on clear audio. Results depend on recording quality, accents, crosstalk, and specialized vocabulary. Difficult audio may need more time or clarification.
What turnaround times do you offer?+
Most standard projects deliver in 24–72 hours depending on length and complexity. Rush options are available—share your deadline when you request a quote.
Which formats do you accept and deliver?+
We accept common audio and video formats (MP3, WAV, M4A, MP4, and more). Delivery is typically DOCX or TXT, with SRT available for caption-ready work.
Can you do verbatim or clean-read?+
Yes. Clean-read removes fillers and false starts for readability. Verbatim keeps more of the spoken detail when you need linguistic or legal precision.
Is my content confidential?+
Yes. Files are handled discreetly. We can work under NDA for sensitive legal, medical, research, or business material.
Do you offer a revision guarantee?+
Yes. If the delivered transcript doesn’t match the agreed style, speaker labeling, or formatting scope, we revise it. Accuracy still depends on audio clarity—difficult recordings are scoped honestly before work begins.
Do you offer translation as well?+
Yes. Translation is part of our service suite alongside transcription and recording support—ask for a combined quote when needed.
Didn’t find your answer?
Send your question with project details and we’ll respond promptly.